As 2020 comes to a close, I wanted to take some time to reflect on what has probably been the most challenging year in our working lives, certainly mine.
We began the year very positively, as we started the process of planning and working on our growth strategy. The previous few years had been difficult to navigate, as we changed ownership and were forced to move our operation from West London, back East, where the eCourier journey began, back in 2003. Fortunately, our owners, Royal Mail, were able to help us find new premises in great locations for our offices and workshop and we had really begun to settle into our new homes. 2020 felt like a fresh start and an opportunity to really get back to what we do best; first class delivery and communications underpinned by the best team in the courier business.
We welcomed back some familiar faces, people that had helped the company flourish during early growth years. We added more quality people in areas where improvements were needed and it really had started to feel like a rejuvenated beginning… and then, COVID-19 struck and changed everything.